We cannot give a return or refund once the files have been downloaded due to the nature of digital items, but please contact us at the support center or directly at info@signedbybird.com We need proof of your purchase (email, order number, or payment receipt) to identify the product(s) involved in the order. To be eligible for a return, you must provide us with a reason for the refund request. This will considerably help us to better understand how to improve our service. If we see that the issue (for the refund request) seems quickly solvable by our support team, we will provide you with help in order to make the product(s) work as intended.